Troubleshooting & FAQs
Find clear, practical answers to common questions, so you can navigate EngageRocket with confidence and get the most out of your experience.
- Can a survey response be reset or redone after it’s submitted?
- What is the confidentiality threshold and why can't I see results?
- My survey link isn't working
- I haven't received my survey email
- Did the platform save my draft answers?
- My survey won't load or submit
- My survey isn't appearing on my page
- Why are survey responses missing or lower than expected after my survey closed?
- Dashboard shows no data or incomplete results after a survey closed
- Errors When Uploading Employee List or Org Chart in EngageRocket
- Survey or Project Not Visible in My EngageRocket Account
- How to Check What Permissions You Have in EngageRocket
- EngageRocket Page or Dashboard Not Loading — Troubleshooting Guide
- EngageRocket Activation Link Expired — How to Get a New One
- EngageRocket Invitation or Activation Email Not Received
- Can't Log In? Let's Get You Back In