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My dashboard shows no data after my survey closed

If your survey has closed but your dashboard is still empty or showing incomplete results, here are the most common reasons and how to resolve them.

Seeing no data after a survey closes can be alarming, but it is usually caused by one of a few known issues, most of which you can check and resolve yourself. Work through the steps below before contacting support.

1. The survey may still be processing

After a survey closes, EngageRocket processes all responses before making them available on the dashboard. This typically takes a few minutes but can take longer for large surveys.

  • Wait at least 15–30 minutes after the survey closes before expecting results to appear.
  • Refresh your dashboard after waiting. If results still do not appear, continue with the steps below.

2. The confidentiality threshold may not have been met

EngageRocket protects respondent confidentiality by hiding results when the number of responses for a group is below the confidentiality threshold. This is one of the most common reasons users see no data — or partial data — on their dashboard.

  • The default confidentiality threshold is 5 responses. If fewer than 5 people in a unit or group responded, their results will not be shown.
  • This applies at the unit level — overall results may be visible even if some unit-level breakdowns are hidden.
  • You cannot override the confidentiality threshold — it is a platform-wide confidentiality setting.

💡 Good to know: If you can see the overall score but not specific unit breakdowns, the confidentiality threshold is almost certainly the cause. Results are only hidden where the response count is too low, not across your entire dashboard.

3. Your dashboard access level may be limiting what you see

What you see on your dashboard depends on the permissions assigned to your account. If your dashboard access is restricted to a specific unit or set of units, you will only see results for those areas.

  • Check with your Entity Admin to confirm your dashboard access level.
  • If you believe you should have broader access, ask your admin to review your Survey Permissions in the Permissions section.

4. The survey may not have been fully closed

In some cases, a survey that appears closed may not have been formally closed in the platform, which means results have not been finalised for the dashboard yet.

  • Go to Survey Projects and check the status of your survey. It should show as Closed.
  • If the survey is still showing as Active or Scheduled, it has not been closed yet. Contact your Entity Admin to close it.
Something not working?
  • I can see results for some units but not others — The units with no results likely did not meet the confidentiality threshold. See section 2 above.
  • My survey shows as Closed but there is still no data after 1 hour — Contact support. Include your survey project name and the date the survey closed.
  • I have full admin access but still cannot see any results — This may indicate a data processing issue on the platform side. Contact support immediately with your survey project details.
Still Need Help?

If your dashboard is still showing no data after working through these steps, reach out to us at support@engagerocket.co and we will be happy to assist!