What is the confidentiality threshold and why can't I see results?
Understanding why some results are hidden in EngageRocket and how the anonymity threshold works.
EngageRocket is designed to protect respondent confidentiality. One of the ways it does this is through an confidentiality threshold, a minimum number of responses required before results are displayed for any given group. If a group does not meet this threshold, their data is hidden on the dashboard.
Why the threshold exists
In small teams, individual responses could potentially be identified, especially when combined with demographic filters. For example, if only one person in a department completed a survey, showing their results could compromise the confidentiality of their responses.The confidentiality threshold prevents this by ensuring a minimum group size before any results are revealed.
How it works in practice
- If a unit or segment has fewer respondents than the threshold, their scores will not appear on the dashboard, even if results exist for other units.
- Open-ended responses are subject to the same threshold. If a unit does not meet the minimum, individual text responses will not be shown.
- Demographic filters are also affected. If you filter by a segment (e.g., a specific department) and that filtered group is too small, results will be hidden for that view.
- This applies across all dashboard tabs — Overview, Responses, and Hotspots.
💡 Good to know: The confidentiality threshold is set at the organisation level during your account setup. If you believe your threshold is set incorrectly, contact your Customer Success Manager to review it. The threshold cannot be bypassed or overridden by individual users.
What to do if results are hidden
If results are being hidden due to the threshold, there is generally no action you can take to reveal them, this is intentional. However, there are a few things worth checking:
- Consider whether combining small units in your org structure might help reach the threshold for future surveys.
- For targeted surveys, ensure you are distributing to a large enough group to produce visible results.
- Review the threshold setting with your Customer Success Manager if it seems too high or too low for your organisation's size.
Something not working?
- Results are hidden for a unit I know had many respondents — check whether a demographic filter is narrowing down the data further. Reset all filters to the default view to see the full results.
- I need to see individual responses for compliance reasons — EngageRocket does not support revealing individual responses below the confidentiality threshold. This is a core confidentiality feature of the platform.
Still Need Help?
If you have questions about how the confidentiality threshold applies to your account, Reach out to us at support@engagerocket.co and we'll be happy to assist!