I can't see a survey or project in my account

Survey and project visibility in EngageRocket is controlled by the Survey Permissions assigned to your account. If you cannot see a survey or project you expected to find, here is how to identify why.

1. Confirm the survey or project exists. Ask your Entity Admin to confirm the survey has been created and is not still in draft status. Draft surveys may not be visible depending on your permission level.
2. Check your Survey Permissions. Your Entity Admin needs to grant you either 'View all survey projects' or 'View surveys' permission. Without at least one of these, the Survey Projects tab will be completely hidden from your view.
3. Check if the survey is scoped to a specific unit. Some surveys are configured to be visible only to users assigned to certain units. Confirm with your admin whether the survey is intended for your team.
4. Log out and log back in. Permission changes take effect immediately, but your current session may not yet reflect the latest settings.
5. Clear your browser cache. Cached permission data can sometimes cause outdated views.

💡 Good to know: If the entire Survey Projects tab is hidden from your navigation, it means you have no survey permissions enabled at all, not just that a specific survey is hidden. Ask your Entity Admin to grant you at least 'View surveys' access.

Something not working?

• My admin says my permissions are correct but I still can't see the survey — Log out, clear your browser cache, and log back in. If it is still not visible, contact support with your email address and the name of the survey project.
• The Survey Projects tab is not in my navigation at all — You have no survey permissions enabled. Contact your Entity Admin to grant access.

Still Need Help?

If you are still unable to see a survey or project after following these steps, Reach out to us at support@engagerocket.co and we'll be happy to assist!