Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Can't Log In? Let's Get You Back In

We know how frustrating it can be when you can't access your account. Let's work through this together and get you back in as quickly as possible.

Let's Start With the Most Common Fix

The majority of login issues are resolved with a simple password reset. Here's how:

  1. Go to your EngageRocket login page.
  2. Click Forgot Password.
  3. Enter the email address linked to your account.
  4. Check your inbox for the reset email - if you don't see it, please also check your spam or junk folder.
  5. Follow the link in the email to set a new password.
  6. Return to the login page and sign in with your new password.

✅ Back in? Great! No further action needed! If the issue happens again, we'd recommend checking with your organisation's HR administrator to confirm your account is set up correctly.

❌ Reset email didn't arrive or the link didn't work? No need to worry, let's keep going.

Is Anyone Else Affected?

Before we go further, it's worth checking with your colleagues:

  • If others in your organisation are also unable to log in, this may indicate a broader platform issue on our end. Please submit a support ticket and flag it as a potential platform downtime, our team will treat this as a priority and look into it right away.
  • If it's only affecting your account, the issue is likely specific to your user profile and our team will investigate and follow up with you directly.

Either way, we've got you covered.

Let's Get This Escalated

If you've worked through the steps above and still can't get in, our Support Team is ready to help. Reach out via the chat widget or contact support@engagerocket.co

To help us resolve this as quickly as possible, please share the following when you get in touch:

Information Needed Example
Your full name Sarah Tan
Your work email address sarah.tan@company.com
Your organisation name Acme Pte Ltd
Description of the issue Unable to log in - password reset email not received
When the issue started Today, approximately 9:00 AM SGT
Whether colleagues are also affected Yes, 3 teammates also cannot log in

🚨 Think it might be a platform outage? If several people across your organisation are unable to log in at the same time, please flag this clearly when you reach out. Our team will escalate this to our Engineering team immediately and will prioritise getting things back to normal as soon as possible.

We appreciate your patience and understanding. Rest assured, our team is committed to making sure your experience with EngageRocket is as smooth as possible 🚀