EngageRocket Invitation or Activation Email Not Received
This article helps you locate a missing EngageRocket invitation or activation email, or get a new one sent to you.
⚠️ Who is this article for? This guide is for new EngageRocket users who have not received their invitation or activation email. If you received the email but the link is no longer working, see EngageRocket Activation Link Expired — How to Get a New One.
When EngageRocket sends an invitation or activation email, corporate email systems sometimes filter it before it reaches your inbox. In most cases the email was sent successfully — it just needs to be found or resent.
💡 Where to start: Check your spam or junk folder first. This resolves the issue for most users before any admin action is needed.
Check your spam, junk, and other email folders
Search all folders in your email client — including Spam, Junk, Promotions, or Other — for the word "EngageRocket." The invitation email is frequently filtered on first delivery, especially from a new sender. If you use Gmail, also check the Promotions and Updates tabs.
Confirm your email address with your Entity Admin
Ask your Entity Admin to verify the exact email address they used when inviting you. A single character typo means the email was delivered to a completely different inbox. If the address is wrong, they will need to re-invite you using the correct one.
Ask your IT team to whitelist EngageRocket emails
Some corporate email systems block external emails at the server level, meaning the email never reaches your inbox at all. The fix requires your IT team to whitelist EngageRocket's sending domain at the email gateway level.
If you are not an Entity Admin: Contact your Entity Admin and let them know emails from EngageRocket are not coming through. They can reach out to our support team to get the sending domain details and pass them to your IT team.
If you are an Entity Admin: Contact support@engagerocket.co directly and we will provide the sending domain details. Pass these on to your IT team and ask them to whitelist the domain at the email gateway level.
Ask your Entity Admin to resend the invitation
Your Entity Admin can resend your invitation from the Entity Users tab. They will find your account listed with a status of Pending or Expired and can click Resend Invitation to issue a fresh email with a new 7-day activation window.
Use "Forgot password?" as an alternative
If your account already exists in EngageRocket but you cannot locate the activation email, go to the login page and click Forgot password? This sends a new email to your registered address and lets you set your password without needing the original invitation link.
See EngageRocket Login Troubleshooting — Can't Log In? for more on using the Forgot password? flow.
💡 Good to know: After a resend, allow up to 10 minutes for the email to arrive — especially if corporate email filters are involved. If it still has not arrived after 10 minutes, the issue is likely at the email server level and your IT team will need to investigate further.
Something Not Working?
I found the email in spam but the activation link has already expired.
- Likely cause: Invitation and activation links are only valid for 7 days from when they are sent.
- Action: See EngageRocket Activation Link Expired — How to Get a New One for steps to request a new link.
My IT team says EngageRocket emails are not reaching our mail server at all.
- Likely cause: EngageRocket's sending domain is being blocked at the email gateway level before delivery.
- Action: Your IT team will need to whitelist the sending domain at gateway level. Contact support@engagerocket.co and we will provide the sending domain details.
⚠️ Important: Only your Entity Admin can resend an invitation or correct the email address on your account. If you are unsure who your Entity Admin is, check with your HR or IT team.
Still Need Help?
If you have questions about receiving your EngageRocket invitation or activation email, reach out to us at support@engagerocket.co and we'll be happy to assist!