Troubleshooting & FAQs
Find clear, practical answers to common questions, so you can navigate EngageRocket with confidence and get the most out of your experience.
- Errors When Uploading Employee List or Org Chart in EngageRocket
- Survey or Project Not Visible in My EngageRocket Account
- How to Check What Permissions You Have in EngageRocket
- EngageRocket Page or Dashboard Not Loading — Troubleshooting Guide
- EngageRocket Activation Link Expired — How to Get a New One
- EngageRocket Invitation or Activation Email Not Received
- Can't Log In? Let's Get You Back In
- My dashboard shows no data after my survey closed
- What is the confidentiality threshold and why can't I see results?
- Survey responses are not appearing after the survey closed
- Respondents are not receiving survey emails