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I haven't received my survey email

If you're expecting a survey invitation or reminder but it hasn't arrived, here's how to find it or get it resent.

⚠️ Who is this article for? This guide is for survey respondents who haven't received their invitation or reminder email. If you need help resending a survey to others, contact your HR team or survey administrator.

Survey invitations and reminders sometimes end up in spam or get lost among other emails. The good news: in most cases, you can find it or get a new one sent quickly.

💡 Where to start: First, confirm with your HR team or survey administrator that your name is included on the survey's participant list. If you're not on the list, that's why you didn't receive an invitation. Once you're added, your admin can send you the invitation.

Make sure you're on the participant list

Here's an important fact: survey invitations are only sent to respondents who are included in the survey's participant or employee list. If you didn't receive an invitation, you may not be on that list yet.

Contact your HR team or survey administrator and ask: "Am I included as a participant on the [survey name] survey?" If you're not on the list, ask them to add you. Once you're added, they can then trigger the survey invitation to be sent to you.

Check your spam and junk folder

If you confirmed that you're on the participant list and your admin sent the invitation, but you still don't see it, your email provider may have filtered it into spam or junk. Look for emails from EngageRocket. If you find the invitation, open it and mark it as "Not spam" or "Not junk." This teaches your email system to deliver future EngageRocket emails directly to your inbox.

Look for the email in your inbox

Your survey invitation might have arrived but gotten buried under other emails. Try searching your inbox for emails from "EngageRocket" or the word "survey." If you find it, click the link inside to access your survey.

Make sure your email address is correct

If the survey was sent to an incorrect or outdated email address, you won't receive it. Contact your HR team or survey administrator and ask them to:

  1. Confirm your correct email address is listed in your participant profile
  2. Make sure that email address matches the one you're checking

Once they verify, they can resend your invitation directly to you.

Request the survey link directly

If you're on the participant list and your admin has confirmed your email address is correct, but you still can't find the invitation, ask them to resend it.

If your admin has survey management access:
Your admin can resend the invitation directly to you through the EngageRocket platform. They'll need to:

  • Go to Survey Projects and find your active survey
  • Click the three-dot menu (⋮) next to the survey name and select "Edit communication"
  • Find the Invite Email section and click "Resend Email"
  • Choose "Send to a specific recipient" and enter your email address

The survey must be in "Live" status to see these options. If your admin can't find the "Resend Email" option, the survey may still be in draft or email settings haven't been configured yet.

If your admin doesn't have survey management access:
Not all team members have permission to resend invitations through the platform. If your admin can't resend it, that's okay. Reach out to us at support@engagerocket.co with your email address, your admin's name, and the survey name. Our support team can resend your invitation directly and make sure it reaches your inbox.

Check if the survey period is still open

Some surveys are only open for a limited time. If the deadline has passed, the survey may no longer be available. Contact your HR team to ask if the survey is still accepting responses or if a new survey round is planned.

Something not working?

My admin says I'm not on the participant list.

  • Likely cause: You may not have been added to the survey's participant list when it was created.
  • Action: Ask your admin to add you to the survey's participant list. Once you're added, they can trigger the survey invitation to be sent to you. If there's a delay in adding you or any issues, your admin can reach out to support@engagerocket.co with your email and the survey name to get you added and sent an invitation quickly.

I found the email but the link isn't working.

  • Likely cause: The survey link may be expired or there's a technical issue with the link.
  • Action: Contact your HR team or survey administrator. They can send you a fresh invitation with a new link, or provide you with the current survey link directly. If they're unable to help, reach out to support@engagerocket.co.

I'm still not receiving emails from EngageRocket after marking it "Not spam."

  • Likely cause: Your organization's email system may be blocking EngageRocket emails at the server level before they reach your inbox.
  • Action: Contact your IT department and let them know you're not receiving survey invitations from EngageRocket. Ask them to check if EngageRocket emails are being blocked at the email gateway level. Your HR team can also reach out to support@engagerocket.co to provide your IT team with the information needed to allow these emails through.

The email says I can't access the survey.

  • Likely cause: The survey may have ended, or your email address may not be on the recipient list.
  • Action: Contact your HR team or survey administrator. Ask them to check if you're still listed as a survey participant and whether the survey period is still open. They can resend your invitation or provide an updated link if needed. If issues persist, reach out to support@engagerocket.co.

I received the email but I'm not sure how to complete the survey.

  • Likely cause: You may need guidance on how to access or fill out the survey.
  • Action: Click the link in your survey invitation email to open it. If you need help completing it, contact your HR team. They can walk you through any questions or concerns about the survey.

Still need help?

If you've confirmed you're on the participant list, your email is correct, and you've tried these steps but still can't receive your survey invitation, reach out to us at support@engagerocket.co. Include your email address, your admin's name, and the name of the survey. Our team can verify your participation status, resend your invitation directly, or help identify if there's an issue on your company's email system. We're here to help!