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My survey isn't appearing on my page

If you navigated to a page where a survey should be displayed but don't see it, here's how to troubleshoot.

⚠️ Who is this article for? This guide is for survey respondents who expected to see a survey on a webpage but it's not showing.

Sometimes a survey that should appear on a page doesn't show up. This could be due to browser settings, page loading issues, or survey availability. Most of these issues are easy to fix.

💡 Where to start: Refresh the page and wait for it to fully load. If the survey still doesn't appear, try clearing your browser cache or opening the page in a different browser.

Refresh the page

The survey may not have fully loaded the first time you visited the page. Refresh or reload the page in your browser and wait a few seconds for all content to appear. Sometimes surveys take a moment to display.

Clear your browser cache

Browser cache can prevent page elements, including surveys, from loading correctly. Clear your cache and cookies, then reload the page. Instructions vary by browser, but you can usually find this in your browser's settings under "Privacy" or "History."

Try a different browser

Some browsers may have settings that prevent surveys from displaying properly. Try opening the page in a different browser (Chrome, Firefox, Safari, or Edge) to see if the survey appears. If it does, the issue is with your original browser's settings.

Check your ad blocker or security software

Ad blockers, pop-up blockers, or security software can sometimes prevent surveys from appearing. Try temporarily disabling these tools and reloading the page. If the survey appears, you may need to whitelist the page in your security settings.

Wait for the survey period to open

The survey may not be visible yet because it hasn't been made available. Check with your HR team or the person who directed you to the page to confirm the survey is currently active and accepting responses.

Look for the survey elsewhere on the page

The survey may appear further down the page or in a different location than expected. Try scrolling down or looking for a link to the survey if it's not embedded directly where you expected to see it.

Something not working?

I've refreshed the page but the survey still isn't showing.

  • Likely cause: The survey may not have loaded fully, or your browser settings may be preventing it from displaying.
  • Action: Clear your browser cache and cookies, then reload the page. If the survey still doesn't appear, try opening the page in a different browser or device.

The page loads but I only see a blank space where the survey should be.

  • Likely cause: JavaScript may be disabled, an ad blocker or security software may be blocking the survey, or there may be a technical issue with the page.
  • Action: Check that JavaScript is enabled in your browser settings. Temporarily disable any ad blockers, pop-up blockers, or security software, then reload the page. If the survey appears, whitelist the page in your security settings.

I see an error message instead of the survey.

  • Likely cause: There may be a technical issue with how the survey was embedded on the page, or the survey link may be broken.
  • Action: Note the exact error message you see. Contact the person who sent you the link or your HR team and let them know about the error. They can check the page setup or reach out to us at support@engagerocket.co for technical assistance.

The page says the survey isn't available yet.

  • Likely cause: The survey has a scheduled start date and hasn't been made active yet.
  • Action: The survey will be available at the scheduled time. Check back later or ask your HR team when the survey is expected to open.

I can see the survey on my phone but not on my computer.

  • Likely cause: Browser-specific settings on your computer may be preventing the survey from displaying, or the page may display differently on different devices.
  • Action: On your computer, try opening the page in a different browser or clearing your cache. If the survey appears, the issue was with your original browser. If it still doesn't appear on your computer but works on your phone, there may be a network or device-specific issue on your computer.

Still need help?

If you've tried these steps and still can't see the survey on the page, reach out to us at support@engagerocket.co. Include details about which page you're trying to access, what browser and device you're using, and what you see when you try to view the survey. We'll investigate and help you get access.