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Understanding your dashboard access level

What you can and cannot see on your dashboard, and why it depends on your permissions.

Not everyone in EngageRocket sees the same data on their dashboard. What you can view depends on the Dashboard Permission your Entity Admin has configured for your account. This article explains the two main access levels and what each one means for your experience.

The two dashboard access levels

1. View all respondents' data

This is the broadest dashboard access level. Users with this permission can see survey results for the entire organisation — all units, all departments, and all respondents. This level is typically given to Entity Admins and senior HR leaders who need an organisation-wide view.

With this permission you will have access to:

  • The full Overview tab with organisation-wide scores, eNPS, and trends.
  • All response data across all units on the Responses tab.
  • The Hotspots tab with the ability to segment by any attribute.

2. View own team's data

This is the standard access level for Unit Heads and team managers. Users with this permission can only see results for their assigned unit — they cannot view data from other units or the wider organisation.

With this permission you will see:

  • Overview scores and trends for your unit only.
  • Responses from your unit's survey participants.
  • Hotspot analysis scoped to your unit.

💡 Custom roles: Some users may have a custom permission level that differs from the two standard options above. If you are unsure what access level you have, check with your Entity Admin.

Why some data may not be visible to you

There are a few reasons why certain results or tabs may not appear on your dashboard:

  • You have 'View own team's data' permission — you will only see results for your assigned unit, not the full organisation.
  • The survey has not yet closed — results are only available after a survey ends.
  • Your unit's results fall below the anonymity threshold — if too few respondents completed the survey for your unit, results are hidden to protect confidentiality.
  • You do not have access to a specific tab — for example, the Hotspots tab requires specific permission settings beyond the standard access level.

⚠️ Please note: Your dashboard access level is set by your Entity Admin. If you believe your access is incorrect or you need broader access to do your job effectively, reach out to your Entity Admin to update your permissions.

Something not working?
  • I can see some data but not all the tabs I expected — Your current dashboard permission may not include access to all tabs. Contact your Entity Admin to review and update your settings if needed.
  • I expected to see organisation-wide data but I can only see my unit — Your permission is set to 'View own team's data'. Ask your Entity Admin to change this to 'View all respondents' data' if you need the broader view.
  • My dashboard is showing no data at all — Confirm that the survey has closed. If it has, allow up to 15 minutes for data to process, then refresh the page.
Still Need Help?

If you have questions about your dashboard access level or permissions, Reach out to us at support@engagerocket.co and we'll be happy to assist!