Data Confidentiality

Honest feedback starts with knowing how your responses will be used and who can see them. EngageRocket supports different confidentiality arrangements, agreed with each organisation. This article explains our standard approach and any additional access your organisation may have agreed. Your HR team or survey lead can confirm which arrangements apply to your survey.

Our standard approach

For surveys using our standard confidentiality arrangements:

• Your individual answers are confidential. People managers and company administrators don't receive individual responses linked to your identity.
• Comments are shared without your name or employee ID. Details you include in a comment may still make you recognisable to someone who knows the situation.
• Participation is shown as a group total. People managers and company administrators can see overall participation, but not who has or hasn't responded.
• Group results need a minimum number of responses. Results only appear once the response threshold set for the survey has been met.

Additional access agreed with your organisation

If your organisation has agreed to it, authorised Privileged Administrators may access answers, comments and participation information linked to your identity. They can do this through the platform or directly from EngageRocket, and group reporting thresholds don't limit this access. Your HR team or survey lead can explain what applies to your survey and how the data is used.

Confidentiality vs. anonymity

People often use these two terms as if they mean the same thing, but they don't:

• Confidential (how EngageRocket works): participants provide personal information, such as name, email or department. That lets us link responses to the right groups for meaningful analysis. Access to that link is restricted, and under our standard approach results are reported to managers and admins as aggregated scores only.
• Anonymous: no one can tell whether a particular person took part, and responses can't be linked back to anyone.

Supporting constructive feedback

We welcome candid feedback, including criticism and concerns. However, responses containing threats of harm, harassment, or other criminal or abusive content may be reviewed individually. Where appropriate, EngageRocket may disclose the participant's identity or end their participation.

Need help?

For any questions, send an email to our responsive support team at support@engagerocket.co We're here to assist you every step of the way!

Regarding type of data we collect as well as data retention, read our privacy policy here.