Learn how you can acknowledge and ask for clarification of comments from your team members.
Managers can view their team's open-ended responses by navigating to the Open-ended tab on their dashboard.
In the left panel in the Open-Ended tab, you will find the Questions List. Here, you can switch to view answers to the different open-ended questions asked in the survey.
One interesting feature on the Open-Ended tab is Acknowledge & Clarify. As a Manager, you can close the feedback loop with your team members by acknowledging or clarifying their comments anonymously. If you wish to acknowledge your employee's feedback, you can simply click on 'Acknowledge' and choose either:
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"Thank you for the feedback" or
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"I am working on it"
Once you have selected the option above, an email with the chosen acknowledgment will be sent to the employee who has written that comment.
Alternatively, if you are confused by the open-ended response or wish to seek further clarification, you can do so by clicking 'Clarify'. (see below)
A box will open in which you may type in your comment or question. Your message will then be sent directly to the employee via email and he/she will be able to respond to you anonymously.
When the employee has responded, you will be notified via email with a link. The link will bring you back to a chat window where you can converse with your employee anonymously (see below).
For any questions, send an email to our responsive support team at support@engagerocket.co We're here to assist you every step of the way!