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The page is not loading or showing a blank screen

If EngageRocket pages are not loading or appear blank, try these steps before contacting support.

Blank screens and pages that fail to load are usually caused by browser-related issues rather than a platform outage. Work through the steps below before reaching out to support.

  1. Refresh the page. Press Ctrl+R (Windows) or Cmd+R (Mac) for a hard refresh.
  2. Clear your browser cache and cookies. Outdated cached data is the most common cause of blank or broken pages. Clear your cache in browser settings, then reload.
  3. Try incognito or private mode. Open a new incognito window and navigate to EngageRocket. If the page loads correctly there, the issue is caused by a cached file or browser extension.
  4. Disable browser extensions. Ad blockers, security extensions, or privacy tools can interfere with how EngageRocket renders. Temporarily disable all extensions and try again.
  5. Try a different browser. EngageRocket works best on the latest versions of Chrome, Firefox, and Edge. If you are using an older browser or Safari, try switching.
  6. Check your internet connection. Run a speed test or try loading another website to confirm your connection is stable.
  7. Check if others in your organisation are experiencing the same issue. If multiple people are affected simultaneously, it may be a platform issue, contact support immediately.

💡 Good to know: If a specific page is broken but others work fine, it is more likely to be a platform-side issue with that particular feature. Note the URL of the broken page and include it when contacting support.

Something not working?

  • The page loads in incognito but not normally — A browser extension is causing the conflict. Disable extensions one by one to identify which one is causing the issue.
  • Only one specific page is broken — This may be a platform-side issue. Contact support and include the URL of the broken page and the browser and version you are using.
  • The issue only started after a recent browser update — Clear your cache and try again. If the issue persists, try a different browser while the update issue is being resolved.

Still Need Help?

If the page is still not loading after following these steps, Reach out to us at support@engagerocket.co and we'll be happy to assist!