How to view and analyse your survey responses

The Responses tab gives you a deeper look into how each question performed in your survey. Whether you are reviewing scored questions, reading through employee comments, or looking at how responses to multiple choice questions were distributed, this is where you will find it.

Getting to the Responses tab

Navigate to your closed survey and click the 'Responses' tab on the dashboard.

The Responses tab is divided into sections based on question type. Use the left-hand menu to navigate between them.

Scored questions — Dimensions and eNPS

This section shows results for all your rating scale and eNPS questions, organised by dimension.

Dimension view

Scores are grouped by dimension — the category tags you assigned to your questions during survey setup. For each dimension you will see:

The overall Dimension Favourable Score and how it has changed compared to the previous survey cycle.

Individual question scores within the dimension, showing the percentage of favourable, neutral, and unfavourable responses.
The respondent count for each question and whether it contributes to the overall score.

eNPS breakdown

If your survey included an eNPS question, you can view the full breakdown here — the percentage of Promoters (scores 9–10), Passives (scores 7–8), and Detractors (scores 0–6), along with the calculated eNPS score.

💡 How eNPS is calculated: eNPS = % Promoters minus % Detractors. Passives are excluded from the calculation. Scores range from -100 to +100.

Open-ended responses

This section shows verbatim responses from your open-ended questions, giving you direct qualitative insight into what employees are saying.

Responses are displayed anonymously — individual employees cannot be identified.

Use the sentiment filter dropdown to view responses by sentiment category: Positive, Negative, Mixed, Neutral, or Unavailable. This helps you focus on specific themes quickly.
A pie chart summarises the overall sentiment breakdown for each open-ended question.

💡 Confidentiality threshold: If the number of respondents for a specific segment falls below the minimum anonymity threshold, open-ended responses for that segment will be hidden. This protects respondent confidentiality and cannot be overridden.

Others — Multiple choice and Yes/No responses

The Others tab shows responses from questions that are not scored or open-ended — specifically multiple choice and Yes/No questions. You will see the distribution of responses for each option, making it easy to review how employees answered these items. A historical comparison next to the respondent count also shows how response patterns have shifted over time.

Filtering by segment

On the Responses tab, you can apply demographic filters to narrow down results for a specific group — for example, showing responses from a particular department or location only. Use the filter panel to select the segment you want to analyse.

💡 Good to know: Filtered views are subject to the same anonymity threshold as the overall results. If a filtered segment has fewer respondents than the threshold, results for that filter will be hidden.

Something not working?

Open-ended responses are not showing — This happens when the number of respondents falls below the anonymity threshold for that question or segment. This is by design and cannot be changed.

The eNPS score looks different from what I calculated manually — Double-check the formula: eNPS = % Promoters minus % Detractors. Passives (7–8) are not included in the calculation.

A dimension I expected to see is missing — Dimensions only appear if at least one question was tagged with that dimension during survey setup. Check the questionnaire settings to confirm.

I can see some question results but not others — Questions set as optional may have lower response counts. If a question's response count falls below the anonymity threshold, results will be hidden.

Still Need Help?

If you are having trouble viewing or understanding your survey responses, Reach out to us at support@engagerocket.co and we'll be happy to assist!