How to use hotspots for targeted insights

The Hotspots page helps you quickly identify where your organisation is performing well and where there are areas for improvement, broken down by employee segment. Instead of reviewing every question manually, the hotspot chart surfaces patterns at a glance, making it easy to focus your attention where it matters most.

Getting to the Hotspots tab

Navigate to your closed survey and click the 'Hotspots' tab on the dashboard.

The Hotspots chart will load with a colour-coded view of your dimension scores and other key metrics across your organisation's units or segments.

Reading the hotspots chart

The chart displays scores across dimensions, eNPS, participation, and overall scores. Each cell in the chart is colour-coded to indicate performance:

• Green or darker colours indicate stronger performance — areas where scores are high.
• Red or orange colours indicate lower scores — areas that may need attention or further investigation.
• You can click on a dimension name to expand or collapse the individual questions underneath it, giving you question-level detail when you need it.

Selecting segments for targeted analysis

The real power of the Hotspots page comes from the Segment Selection feature. This lets you customise your analysis to focus on specific employee groups.

1. On the Hotspots page, find the Segment Selection panel.
2. Select an attribute to analyse — for example, department, nationality, job grade, age range, start date, tenure, or unit.
3. Choose your mode of analysis: select 'Analyse multiple segments' to compare different groups side by side, or 'Select 1 segment' to do a deeper dive into a specific group.
4. The hotspots chart will update automatically to show results for your selected segment or segments.

💡 Good to know: Segment selection helps you move from broad comparisons to targeted insights,  for example, comparing results across all departments, or zooming into a single team to understand their experience in more detail.

What to look for

Here are a few things to focus on when reviewing your hotspots:

• Consistently low scores across multiple dimensions for the same segment — this may indicate a team or group that needs specific attention.
• One dimension that is low across all segments — this suggests an organisation-wide issue rather than a team-specific one.
• Blank cells or dashes — these appear when a segment has fewer respondents than the anonymity threshold, so results are hidden to protect confidentiality.

Something not working?

• The Hotspots tab is not visible on my dashboard — Access to the Hotspots tab requires specific dashboard permissions. Ask your Entity Admin to check your dashboard access settings.
• Some cells in the hotspot chart are blank or show dashes — These segments have fewer respondents than the anonymity threshold. Results are hidden to protect confidentiality — this cannot be overridden.
• I want to compare hotspots across two different surveys — The Hotspots chart shows results for one survey at a time. For cross-survey comparisons, use the Trend Analysis chart on the Overview tab instead.
• The segment I want to filter by is not appearing in the Segment Selection — The attribute may not have been populated in your Employee List. Check that the relevant demographic field is filled in for your employees.

Still Need Help?

If you are having trouble using the Hotspots chart, Reach out to us at support@engagerocket.co and we'll be happy to assist!