How to navigate the survey dashboard overview

The Survey Dashboard is where you view your results after a survey has closed. The Overview tab gives you a high-level picture of how your survey performed, from overall scores and participation to trend comparisons and open-ended themes. This article explains each component and how to navigate between them.

💡 Good to know: Dashboard data is only available for surveys that have closed. If your survey is still live or in draft status, no results will appear yet.

Getting to your dashboard

After logging in, navigate to the Survey Projects section from the top navigation bar.
Select the project and then the closed survey you want to view results for.
You will land on the Dashboard Overview tab automatically.
To switch between surveys: use the dropdown menus at the top of the page to select a different survey project or survey name. Results will update immediately.

What you will see on the Overview tab

The Overview tab brings together the most important metrics in one place. Here is what each section shows:

1. Overall Score

The percentage of favourable responses — scores of 4 or 5 — across all rating scale questions that are set to contribute to the overall score. This gives you a quick snapshot of how the survey performed as a whole.

2. eNPS (Employee Net Promoter Score)

If your survey included an eNPS question, this shows the calculated score — how likely employees are to recommend your organisation as a place to work. Scores range from -100 to +100.

3. Top and Bottom Dimensions

Highlights the strongest-performing dimension and the one needing the most attention, based on your survey results. Useful for quickly identifying what is going well and where to focus.

4. Participation

Shows the current response rate — the total number of responses submitted out of the total number of recipients. For live surveys, this updates in real time.

5. Benchmarks

You can choose a benchmark to compare your results against. Select the benchmark you want from the dropdown on the overview page to see how your scores compare to industry or regional averages.

6. Trend Analysis

Scroll down on the Overview tab to find the Trend Analysis chart. This shows how your scores have changed across multiple surveys within the same project, giving you a visual history of progress over time.

Use the dropdown at the top of the chart to switch between Overall Score, eNPS, or a specific Dimension for trend analysis.
The x-axis shows the timeline of surveys (e.g., Pulse Survey January 2025), while the y-axis shows the percentage of favourable scores for the selected metric.
Hover over any data point to see the exact score and respondent count for that survey period.

💡 Good to know: Trend data only appears when there are at least two closed surveys within the same project. If you only have one survey, the trend chart will not yet have comparative data to display.

Topics from open-ended questions

If your survey included open-ended questions, you will see a bubble chart below the trend analysis. This chart groups employee responses into themes automatically and shows how employees feel about each topic.

Bubbles on the right side of the chart represent topics that received more positive sentiment.
Bubbles on the left side represent topics with more negative sentiment.
Larger bubbles represent topics mentioned more frequently by employees.
Use this chart alongside the detailed open-ended responses in the Responses tab for deeper context.

Navigating between dashboard tabs

The dashboard has three main tabs, use these to explore your results in more depth:

Overview — high-level scores, trends, participation, and open-ended themes (this tab).
Responses — detailed question-by-question breakdown, eNPS distribution, and open-ended answers.
Hotspots — visual heat map highlighting highest and lowest scoring areas by segment.

Something not working?

My dashboard shows no data after the survey closed — Allow up to 15 minutes after survey close for results to fully process. If data is still missing after that, contact our support team with the survey project name.
I can see the dashboard but some tabs are missing — Specific tabs require certain permission settings. Ask your Entity Admin to check your Dashboard Permissions.
The trend chart shows only one data point — Trend data requires at least two closed surveys within the same project. Complete a second survey to enable trend comparisons.
I cannot find the survey I am looking for — Use the dropdown menus at the top of the dashboard to switch between survey projects and survey names. Check that the survey has been closed, draft or live surveys do not show results.

Still Need Help?

If you are having trouble navigating your survey dashboard, Reach out to us at support@engagerocket.co and we'll be happy to assist!