Learn how to view and edit commonly occurring topics for open ended comments.
Have you always wanted a list of frequently occurring topics for your open-ended responses? Or want to tag a topic to responses? Now you can!
To ease administration, the open-ended responses will be analysed and topics will be assigned to best match the response. In addition, you will also be able to view a list of topics to the responses.
![](https://2896554.fs1.hubspotusercontent-na1.net/hubfs/2896554/Knowledge%20Base%20Import/downloads.intercomcdn.comio449985708e6b280a2430b026255a90c27Screen+Recording+2022-01-18+at+02.40.26.16+PM.gif)
You will be able to see the topic that's assigned under the response.
![](https://2896554.fs1.hubspotusercontent-na1.net/hubfs/2896554/Knowledge%20Base%20Import/downloads.intercomcdn.comio450170433b51498caea175e6bb1abdbd5image.png)
Editing/Adding/Deleting the topic tagged to a response
![](https://2896554.fs1.hubspotusercontent-na1.net/hubfs/2896554/Knowledge%20Base%20Import/downloads.intercomcdn.comio45014724976cdbc1e467529d1f97fa257Screen+Recording+2022-01-18+at+08.03.19.79+PM.gif)
In addition, you may add, remove or edit the topic assigned to a response simply by clicking on Edit!
Adding a topic
![](https://2896554.fs1.hubspotusercontent-na1.net/hubfs/2896554/Knowledge%20Base%20Import/downloads.intercomcdn.comio4501723769a6c84d334e65ce58d9f95cbadd+topic.gif)
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Click on Edit
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Click on "+ Add new topic"
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Insert topic
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Click on "Ok, I'm done" to save changes.
Editing a topic
![](https://2896554.fs1.hubspotusercontent-na1.net/hubfs/2896554/Knowledge%20Base%20Import/downloads.intercomcdn.comio450166604d42289d46c85eeec581adc5ceaa5f23a-2c4a-4d34-8ac0-cb82dc8f3373.gif)
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Click on Edit
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Change the desired topic in the field.
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Click on 'Ok, I'm done' to save changes.
Deleting a topic
![](https://2896554.fs1.hubspotusercontent-na1.net/hubfs/2896554/Knowledge%20Base%20Import/downloads.intercomcdn.comio450169891d4a7aee564dddd57b5b003b9delete+topic.gif)
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Click on Edit
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Click on the X icon on the right
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Click on 'Ok, I'm done' to save changes.
Viewing the list of responses by topic
To view the responses by topics, navigate to the Open-ended responses in the All Questions tab and click on the Responses by Topic button.
![](https://2896554.fs1.hubspotusercontent-na1.net/hubfs/2896554/Knowledge%20Base%20Import/downloads.intercomcdn.comio4501777745e67255f30b73fc5cca6d76fView+list+of+responses+by+topics.gif)
In this view, the topics are sorted in descending order for convenience and you will be able to know what the majority of your participants are commenting about at a glance.
For any questions, send an email to our responsive support team at support@engagerocket.co We're here to assist you every step of the way!