Welcome to your survey setup! If you are ready for your feedback collection, you'd want to begin by clicking Surveys (top menu bar) > +New survey button
To begin, you will define the following for your survey:
- Survey name
- Survey frequency
- Languages required
- Rating scale
- Confidentiality threshold
A one-off survey is one that will only take place once. Usually used for an ad hoc opinion survey.
A continuous survey will recur every week, month, or quarter. Usually used for an engagement pulse survey.
For continuous surveys, you can decide on how often you’d like the survey to be sent out. For example, a monthly survey means a new cycle of survey will automatically be sent out every month, unless you choose to manually pause or stop it.
EngageRocket provides 3 frequency options for you to choose: Weekly, Monthly, Quarterly. This allows you to set the desired frequency and then have the peace of mind that it will run accordingly, automatically. However, if you wish to change the frequency, you can also do so at any time under the Survey Records page.
The great thing about running a continuous survey is that the data will be trended over time. This allows you to track the sentiment of your employees and identify patterns or trend over different periods of time.
Pro Tip: If you are considering a continuous survey, identify the operational rhythm within your organisation and time your survey in accordance to it. For example, if your organisation runs quarterly town halls or all-hands meetings, we'd recommend choosing the quarterly frequency for your pulse survey. This allows you to easily weave in the survey as part of Business-As-Usual (BAU) instead of a stand-alone exercise that requires special attention and budget. Additionally, it is also easier to allocate some time during the town hall or all-hands meeting to communicate the results back to your employees.
Depending on your survey needs and preferences, you can set the scale anywhere from 0-10. Simply click on edit scale to choose the starting and end point of your scale. You can also choose to edit the label of or your scale here.
Pro Tip: EngageRocket recommends a 5-point likert scale due to the presence of a mid-point (aka "3") Survey respondents might truly feel neutral about a given topic, and presenting to these respondents a scale without a neutral midpoint (aka 6-point scale) can introduce respondent bias.
Do note that you can only use one type of scale for each survey to ensure consistency of data collected but if you’d like to incorporate other types of question such as multiple choice, this can be done in the next step of the survey set up.
Confidentiality threshold is the minimum number of responses required to display survey results. For example, if the confidentiality threshold is set to 3, this means that if only two responses are submitted, then survey results will not be displayed to protect confidentiality of survey participants. We recommend a minimum of 3 responses to ensure data integrity. This is especially so if you are running an employee engagement survey.
When you have finished with these settings, click next step to proceed to survey question setup.