EngageRocket uses a 5-point likert scale for our Employee Engagement surveys. The overall engagement score is hence a numerical figure with a maximum of 5.0. The overall score is calculated by averaging individual scores for each EngageRocket standard engagement drivers, and combining it into a cumulative score which is rated upon 5. 

Note: Custom drivers are excluded from the calculation of the overall engagement score. Only standard engagement drivers are included. 

You will find the overall engagement score under Survey Overview on your dashboard as well as the top statistic bar. Your dashboard visually displays a consistent set of metrics that can be used by your organization at any given point in time (cross-sectional), and you can also track these metrics over time (longitudinal). Managers will easily be able to communicate trends in engagement with key stakeholders by exporting results into PDF or excel. 

Each driver of engagement is broken down into the questions that make up the driver. Clicking on an individual driver would display the individual scores for each survey question. You can even see the change in aggregate score of each driver over time under the column Change. It can be interesting to see how you fare on different engagement driver/questions. 

You can view what questions were asked for each individual driver by clicking on the driver.


If this is your very first measurement, your score will form your baseline. Any improvement in the score moving forward will be considered good news.

EngageRocket automatically assign colours to your scores with Teal (favourable score) being a score above 4.0, yellow for a score between 3.0 to 4.0 and red (unfavourable score) for a score below 3.0. Our dashboard also informs you on the net change of the Engagement score from the previous survey cycle and trends the data over time for you graphically. 

If you are looking to benchmark your scores, contact us at [email protected] 

At EngageRocket, we caution against an overemphasis on the overall score. At the end, it is the action post-measurement that truly matters! Dive in deep into the data by exploring the Compare Tab, where you can slice and dice your data to understand which areas of your organisation need priority in action. You can also read detailed responses from your employees via the Open-Ended Questions tab.


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